Privacy Policy

Namirembe Guesthouse ("we", "our", "us") is committed to protecting the privacy of our guests, website visitors and customers. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or stay with us.

1. Information We Collect

Personal Information You Provide

• Full name, email address, phone number and nationality
• Payment information (processed securely via third-party providers)
• Booking details, room preferences and special requests
• Identification documents (as required by Ugandan law for hotel registration)
• Conference and event inquiry details

Information Collected Automatically

• IP address, browser type, operating system and device information
• Pages visited, time spent and referring URLs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing room reservations, dining orders and conference bookings
• Communicating confirmations, updates and promotional offers
• Personalising your experience and improving our services
• Complying with legal obligations and Ugandan hospitality regulations
• Preventing fraud and ensuring the security of our platform

3. Information Sharing

We do not sell, rent or trade your personal information. We may share data with:

• Service providers -- payment processors, email services and hosting providers who need access to fulfil their functions
• Authorities -- when required by Ugandan law, subpoena or legal process
• Business partners -- with your consent, for airport transfer and tour arrangements

4. Cookies & Tracking

Our website uses cookies for:

• Essential cookies -- required for login, cart and session management
• Analytics cookies -- to understand how visitors use our site
• Preference cookies -- to remember your settings and language

You can manage cookie preferences through your browser settings. Disabling cookies may limit some features of our website.

5. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit
• Hashed and salted password storage
• Regular security audits and access controls
• CSRF protection and rate limiting on forms

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfil the purpose for which it was collected
• Comply with legal, accounting and reporting requirements
• Resolve disputes and enforce our agreements

Guest registration records are retained for 5 years as required by Ugandan law. Marketing email lists can be unsubscribed at any time.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise these rights, contact us at info@namirembegh.com.

8. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will take steps to delete it promptly.

9. Policy Changes

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Namirembe Guesthouse -- Data Protection
Cathedral Hill, Namirembe, Kampala, Uganda
Email: info@namirembegh.com
Phone: 039 3109937